Process Overview3 customers report a global issue.Support specialist creates Known Issue post on successSupport specialist escalates post to ZDCustomer reports in ZD made incidentsAll communication now handled via ZD Known Issue ticket (w/ #communityreply)When issue is resolved, post in Success Community also resolvedSuccess CommunityKnown Issues Subcategory of Get HelpOnly allows a custom post type (to be created) with the following fields:Brief Summary of the IssueImages and ScreenshotsReplication Steps?Discusssion posts can only be created by Vanilla Support (role already exists)Comments? On or off for customers and staff?Discussion posts escalated to ZenDesk for issues we believe will be resolved or for which we're still figuring out a work-around.ZenDesk ProcessingSubject should include Known Issue: {description of issue}Should be made type ProblemCustomers given option (via macro) to follow category, bookmark specific known issue, or continue to recevive communication via ZenDeskFor customer who request ZD updates, tickets will be changed to Incidents of Known Issues ticketAll communication will happen via repleis to the Known Issue ticket with #communityreply to keep those following the issue on Success in the loop.Remaining QuestionsAre there automations that can help us here?Do we make an "Issue Submission" custom post type based on Known Issue and let customers report issues this way?